Do your customers trust you?

So we know you’re all a lovely, friendly, personable, and above all, trustworthy bunch, but do your customers? As much as we may think that our businesses are approachable, open and honest, and as unfair as it may be, the Arthur Daly image remains and a high...

Should mechanics be licensed?

Consumer perception of the service and repair industry overall is not high although customer views of individual garages is often very different with many of us using a local garage we trust. However, as an industry, we do have to play our part in boosting its...

J is for Job Card

The job card or T-card board has been an essential part of the workshop for time immemorial, allowing the garage owner, technicians, the workshop manager, service manager, service advisors and receptionists to follow the progress of the car during the course of the...